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Shipment & Delivery

As standard, Fuller Fillies offers an expedited service Worldwide; orders received Monday-Thursday before 12 noon (UK time) will be processed immediately to arrive with Customers within 1-5 days. On occasion, circumstances outside of our control may cause a slight delay so please 'Contact Us' via the link in the page footer to clarify should your Order be urgent. You may also call us on 0044 1226 717178 Monday - Thursday, 9am- 3.30pm

Fuller Fillies Limited cannot be held liable for non-receipt, or delayed receipt, of items where a customer has entered incorrect delivery details. It is the Customer's responsibility to keep their account up to date with their address and contact details, and should take extra care where an item is ordered well in advance of estimated delivery date.

Deliveries made according to our Standard Terms will be insured against non-delivery; customers who advise additional delivery details which negate these terms, i.e. 'leave in the porch', do so entirely at their own risk.

Orders received after 10am on Thursday are dispatched the following Monday except on Bank Holidays.

We send all packages on a 'signed for' service so, if there will be nobody available at your home address to receive your package please feel free to use an alternative address for delivery to avoid delays whilst our courier tries to contact you.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order as we cannot group two distinct orders placed separately, and shipping fees will apply to each of them however; goods to the same customer and address, which are ready for dispatch at the same time, may be packaged and sent together by our nominated warehouse. Kindly note that no refund of shipping or handling fees will be made where these circumstances occur.

Please note we try to keep postage/shipping fees as low as possible; as such, we do ask that you pay a nominal fee towards the cost of any replacements you request. At this time we do not intend to artificially inflate postage/shipping charges to cover the cost of sending out the odd replacement as we feel this would penalise the majority of our customers who do not make returns.

If part of your order is an 'Advance Order', your whole order will be held and the items sent together; if you wish to receive the in-stock items separately there will be an additional shipping/postage charge in line with our additional costs, we are happy to advise this cost which will vary subject to the weight of your goods and carrier used. Please contact us via your account if you require a quote.

Please check your delivery address carefully before confirming your order; if your shipping charge is too low because you entered the wrong country the shortfall will be debited from your card without notice. Paypal customers will be sent an additional payment request and their order will be suspended until we receive the shortfall.

Any and all damages should be recorded with the carrier at point of signing for the parcel; any resultant claim will be subject to this record.

Any goods received that are not as ordered must be notified immediately via the 'Contact Us' link on the page footer; please state your name, the Unique Order Reference Number on your Invoice, and a brief overview of what you believe you ordered / what you received. You will be called at our earliest convenience on the telephone number attached to your order.

PAYMENT OF TAXES FOR NON-EU CUSTOMERS

Whilst we take the UK VAT (20%) off the selling price to non-EU customers, please be aware that such customers will be responsible for payment of their own Country's taxes and should make themselves aware of the applicable rates prior to ordering.

You can contact us between 9am and 3.30pm Monday-Thursday on 0044 1226 717178.

Whilst our Web-store is open 24/7 we cannot deal with telephone/email enquiries 'out of hours' or on Bank Holidays. Please message us via the 'Contact Us' link in the page footer and we will respond as soon as our offices are open.